Refund policy

Returns and Exchanges

We want you to love what we made you. If something is not right, reach out and we will make it right.

Non-personalized items (display cases, stock coins and tokens, blank apparel) may be returned within 30 days of delivery for a refund or exchange. Items must be in original, unused condition. Buyers are responsible for return shipping.

Personalized and custom items (engraved coins, license plate frames, custom hats, metal business cards, and anything made to your specifications) cannot be returned for a change of mind, because they are made specifically for you. We will absolutely replace or refund any custom item that arrives damaged, defective, or engraved differently than the proof you approved.

Damaged or incorrect items

Contact us within 14 days of delivery with a photo and we will send a replacement or issue a full refund, your choice. No return shipping required on defects.

Cancellations

Orders can be cancelled for a full refund any time before we begin engraving. Once production starts on a custom piece we can no longer cancel it, but reach out and we will do what we can.

How to start a return

Use the contact form on our site or reply to your order confirmation email with your order number and what went wrong. We typically reply within a few hours.